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No email alerts

Posted: Tue Feb 11, 2020 7:24 pm
by mcj7247
I'm logging temp and humidity data from an ESP-01 and AM-2320 sensor and have configured the sensor to send email alerts on high readings, however no emails are received. I'm working on a free trial version AskSensor account. My sensor has 3 modules- temp, humidity and voltage which are collecting data every 30 seconds without issue. I have setup email alerts for only 1 (humidity). Any suggestions on why the email alerts aren't working?

Re: No email alerts

Posted: Wed Feb 12, 2020 2:55 pm
by Guru
Hello,
I have checked our email server, the email alerts were sent correctly to your email address. The latest one is shown in the attached picture.
Please check your spam folder or try with another email address.

alert.PNG
alert.PNG (40.15 KiB) Viewed 796 times

Re: No email alerts

Posted: Fri Feb 14, 2020 1:40 am
by mcj7247
I've tried 3 separate email addresses @comcast, @gmail and @yahoo and none of them receive the email alerts
Can you confirm what the sender email is? Is it admin@asksensors.com?

Re: No email alerts

Posted: Fri Feb 14, 2020 3:52 pm
by mcj7247
My ESP-01 locked up and wasn't sending data at all which made me think the emails weren't going through on any email account. After restarting the ESP-01 I'm able to get emails on a gmail account so it seems the issue is with my email provider and have contacted them for support. Thank you for the help-

Re: No email alerts

Posted: Fri Feb 14, 2020 5:49 pm
by Guru
Hello,
Glad that you found the issue and you are now receiving email alerts from AskSensors.
Thanks for sharing.